Using the Assistant
The Help Assistant is The Library’s in-app help surface for product questions. The Help composer opens first, then your question opens in the dedicated Chat workspace.
Open the assistant
Section titled “Open the assistant”Use the Help button in the global sidebar or the Electron Report a Problem menu item to open the compact Help composer. Use Cmd/Ctrl + K to open the dedicated Chat workspace directly.
The composer opens near the top centre of the app. Type a question and press Enter to open the dedicated Chat workspace and send it. In the Chat workspace, Shift + Enter adds a new line.
Ask a product question
Section titled “Ask a product question”For a how-to question, the assistant retrieves the relevant documentation article before it answers. Keep the question specific, for example:
- “How do I activate a subscription?”
- “How are local files organised?”
- “How do I reconnect Dropbox?”
After you submit, the assistant opens the dedicated Chat workspace and shows a loading state while it works. It displays an in-app error if help or authentication is unavailable and does not open an email draft as a fallback.
Conversation controls
Section titled “Conversation controls”The full conversation appears as normal page content in the dedicated Chat workspace. It is not a floating, movable, or resizable panel. The assistant keeps recent messages locally for up to two hours, with a maximum of 20 messages.
Each completed message has a copy action below it. Selecting it copies the message’s plain text and briefly confirms success or failure.